We guarantee your complete satisfaction! In the event, you are not satisfied with the quality of the product you purchased from this web store, we will replace the product or refund the purchase price.
The Guarantee is conditional and remains in effect for a period of 6 months after the date of shipping, as indicated on the purchase invoice.
The following warranty policies apply in the event you are unsatisfied with the print quality or the product received is defective.
Important: Items must be packaged in their original product box. We are unable to credit any returns without the original product box. Please do not mark the product box. Any items returned with marks, stickers, tape, tags, packing labels, or writing on the product boxes will not be accepted and will not be refunded or credited.
Re-manufactured cartridges are warranted for a period of 30 days from the date of purchase invoice. You may return a product for replacement or full refund within the 30-day warranty period. Re-manufactured ink cartridges must contain no less than 75% of the original ink capacity. Sorry, but we do not assume responsibility to damage of the printhead/circuitry assembly due to improper handling. Please remove protective tape carefully!
Compatible replacement cartridges (which replace the OEM brand) are warranted for a period of 180 days from the date of purchase invoice. You may return a product for replacement or full refund within the 180-day warranty period. The returned cartridge must contain no less than 75% of original ink capacity.
Original Equipment Manufacturer (OEM) brand cartridges are warranted for a period of 30 days from the date of purchase invoice. You may return a defective product for replacement or full refund within the 30-day warranty period. The cartridge must contain no less than 75% of ink capacity and be returned in the original OEM packaging. Sorry, but we do not assume responsibility to damage of the printhead/circuitry assembly due to improper handling. Please remove protective tape carefully!
Products that are ordered incorrectly or for a machine that no longer is operative are only returnable if the original packaging is unopened and in resalable condition. The cost of reshipping are the responsibility of the purchaser. Please check your order carefully.
All returns and replacements of defective merchandise are done with no additional cost to you. For other returns, shipping charges are not refunded and a 20% re-stocking fee will be charged.
To return a product
If you experience problems with Brother Printer Drums, please click here.
Please call the Customer Service Department and obtain a Return Merchandise Authorization number. (RMA#). Please Download the Return Merchandise Form, print it, complete all the required fields and include this form with your return.
This number will be used to track your replacement product or refund, whichever is requested. Return the product in the original packaging and include a copy of the invoice and any credit card information needed to apply appropriate credit to your account.
Enclose any further information you feel will be helpful to our staff to process your request.
Any product returned for replacement or refund must contain at least 75% of the volume of ink in accordance to cartridge weight ratios. Empty or damaged cartridges will not be accepted for return. modelinkjet.com does not accept responsibility for return postage.
Customer Service Department 1 (941) 766 1200.
Working Hours - Monday-Friday,
9:00am-5:00pm EST.
We appreciate your business and look forward to serving you and your friends with quality line of printing supplies.
